Help Center

As the spread of Coronavirus continues to escalate, we will be receiving regular updates on any changes to our deliveries.

Deliveries

• Currently, all UK parcel collections and deliveries are functioning as normal 
• European and International shipments are reduced and therefore delays may occur
  
  

Refusing to sign upon delivery

• If a customer refuses to sign a handheld device upon delivery due to fear of transmission, then the parcel can still be delivered by using the ‘Deliver to Neighbour’ option.
  Alternatively, it can be recorded as ‘Refused to Sign’ which will still enable the driver to record deliveries as normal and provide track and trace reporting.
  
• If the driver is supposed to deliver to a location where there have been confirmed cases, the driver will find a safe place to deliver instead. If this is not permitted, then the parcel will be returned to the depot.
• For Royal Mail deliveries, if a recipient refuses to accept a parcel it will be registered as 'unanswered' and stored for the recipient up to 18 days and can be redelivered or sent to an alternative address that the recipient deems safe.
  If no action is taken in these 18 days, the parcel will be returned to the sender.
  When the parcel gets picked up, proof of identity will be needed.
  
  UPDATE:
  Most deliveries will no longer require a signature. Drivers can take your name from a safe distance and mark as 'Delivered on Authority' or place your parcel in a designated safe place.

Staff briefings

• Our DPD partners are keeping their staff up-to-date on all matters concerning next steps if any staff member feels unwell or shows any signs of flu-symptoms 
• In the case of any DPD staff showing symptoms, their respective PHE Local Health Protection Team will instruct them on what action is to be taken
• If there are any suspected or confirmed cases in any of the work spaces, directions on what actions are to be taken from the PHE Local Health Protection Team will be followed.
  

NOTE:

There have been no confirmed cases of employees or drivers

There is currently no evidence that you can catch Coronavirus from parcels and letters.

Non-essential travel between DPD Local Locations has been suspended until further notice to avoid the spread of the virus.

The Give Me Tap team works remotely and is regularly checking in with our partners in China and England.

We are taking precautions by washing our hands regularly with soap and having hand sanitiser on us at all times.  

Furthermore, we are avoiding social gatherings, practicing social distancing and staying home as much as we can.

If you happen to be on the move and want to fill up your bottle, please make sure you have washed your hands thoroughly and/or have applied hand sanitiser and wipe the surface you will need to touch before filling up your bottle. Please also try to avoid contact between the mouth of your bottle and the nozzle.

Hoping you all stay healthy and safe!

For our original 500ml and 600ml bottles, we use only the highest quality food-grade 18/8 stainless steel metals. The bottle retains no odour, and come with our innovative EasyTwist™ lid so you don’t have to turn the lid more than once to get to your water. 

Our insulated 500ml and 700ml bottles are entirely made from medical-grade stainless steel - highest quality stainless steel and naturally BPA-free. They keep drinks cold for up to 24 hours and hot for 12 hours, come with an easy to carry lid and a soft-grip base to ensure the bottle doesn't easily slip on tables.

We also use an extra dose of joy. So, every time you drink out of your GiveMeTap bottle, you get a little happier!

The 500ml bottle is 16.3cm tall and has a diameter of 6.9cm. 

The 600ml bottle is 20.3cm tall and has a diameter of 6.9cm. 

These measurements are done without the lid on the bottle. Like magic, both sizes fit in cup holders, bike water bottle holders, and are a great size to put in your busy bag.

17oz/500ml bottles weigh 114 grams. 

20oz/600ml bottles with sports lid weigh 154 grams. 

20oz/600ml bottle with flip up lid weighs 135 grams. 

All GiveMeTap bottles are super lightweight and the perfect size to fit in your bag and cup holders.

Our classic single-walled 500ml and 600ml bottles come in a sustainable gift box.  Inside each box, there is information about the impact your GiveMeTap bottle has. If you would like to reduce your paper waste and don't want the gift box, don't worry! We can get rid of the box and send your GiveMeTap bottle with a small swing-tag that has that same information.

Our bottles are thoughtfully designed in California and responsibly made in China. We do our logo/design printing in either California, USA or London, UK depending on where an order is to be delivered.

For custom/co-branded bottle orders of 50+ use our enquiry form here or email sales@givemetap.com.

GiveMeTap bottles are airport security friendly. Just remember to empty the bottle before you go through security.

GiveMeTap metallic bottles are dishwasher safe.

Our matte bottles are hand-wash recommended only. Running any of the GiveMeTap matte collection bottles in a dishwasher will cause paint to chip.

Cleaning recommendations: Our bottles are simply cleaned with a mixture of hot water and soap. Alternatively, you can use effervescent tablets, especially for those hard to reach places. To keep your bottle as fresh as you got it, we suggest rinsing your bottle after every use and to always dry and store your GiveMeTap bottle with the top off. 

Storing: After washing your GiveMeTap bottle, we recommend air drying it upside down and storing it with the lid off.

Yes GiveMeTap bottles help you reduce plastic waste. Just check out some of our case studies to see all the different ways GiveMeTap bottles have made a difference to both large and small-sized offices.

We only offer this service for large orders over 2000 bottles.

Yes, they do. If you’d like a special type of design (e.g. our logo smaller), please get in touch. Please note that we can only make design changes for orders over 1000 bottles.

Read our print guide

That’s a great question. No, there isn't a minimum. But if you want to get a better price per bottle, we highly recommend starting at 25 bottles

For the best printing, vector artwork is best (EPS, AI, or SVG files). This ensures that your design comes out look sharp on the bottle.

Yes – although this can only be done on our metallic bottles because we use a special digital printing process.

Once your order and design is confirmed we typically take 3 weeks to ship. For orders over 1000 bottles, we usually require 8 weeks to produce and ship the bottles to you. If you have a rush order please get in touch with us.

Any merchandise purchased through us may not be sold to another retailer or any third-party other than. We maintain the right  to choose which organisations we work with.

Using our bottles in place of plastic cups has a ‘carbon payback’ of 14 weeks, or 28 weeks in the likely scenario that plastic cup use is halved. Helping staff reduce plastic waste improves wider engagement in the sustainability agenda. 

A couple of ways:

Reduce colours: for PAD printing, the pricing increases for each additional colour you have in your design. if you can consolidate colours in your artwork and creatively use the colour of the shirt in your design, you will reduce costs.

Increase Quantity: We have our volume discounts at standard quantities (50, 100, 250, 500+) so you may be able to get into a lower price tier just by adding a few more items.

Every bottle that is purchased, we take 20% of that and add it to a donation fund. When this fund reaches $6000 we contract local workers to begin the drilling of a water borehole. Each water pump we install on average provides 850 people with clean drinking water.

TBC

GiveMeTap was founded in 2011 by Edwin Broni-Mensah while at university. With turning 25 years old on Edwin's mind he set out on a quest to get a six-pack because he believed that if he didn't get abs by 25 he'd never have them! To achieve his goal, drinking 5 liters of water a day was a requirement; however, finding places water refill his bottle was difficult. He was frustrated with the constant rejection from local cafes who would repeatedly say "buy bottled water instead". To him that was both expensive and wasteful. Combining that with stories of his father growing up with little to no access to clean water set Edwin on a mission. 

GiveMeTap was launched with a simple idea: Every bottle purchased gives you free water refills from a network of local shops, and provides 5 years of clean drinking water to a person in Africa. Water for you. Water for everyone. To learn more about our model, visit our About Us overview.

GiveMeTap is a for-profit company with giving at its core. Giving is in our name, and is not simply us doing CSR. The company was started with giving back our core focus and is why we decided to work directly with NGO's on the ground to truly connect with the communities and issues they were facing. We didn't want to just give to large charity and let them decide how to use the funds. 

With our Water for You. Water for Everyone mission, GiveMeTap sets out to provide great value for our customers and transform them into benefactors. This allows us to sustainably grow our giving efforts rather than depending on fundraising for support. 

We want to create such major impact that we can put ourselves out of business because the water crisis has been solved. On top of growing our business, it’s incredibly important for us to show others that business is a force for good and to inspire a new generation of social enterprises to grow and become the largest companies in the world.

We currently don't have retail partners. We really would love to change that though. If you're a retailer, please contact us!

As soon as your order ships, we'll send you an email with the shipping and tracking information. Using the link we provide in the email, you can track your on its journey from our warehouse to your destination. If you still have questions, feel free to contact us.

Our shipping prices are dependent on the products in your order, the shipping method you choose and your location. We use Royal Mail to make UK deliveries and USPS for USA deliveries, for orders under 25 bottles. For orders over 25 we use DPD in the UK and UPS in the USA.

We do also offer Worldwide shipping - please contact us for a quote!

It's simple. If you have purchased or received a product directly from www.givemetap.com and would like to return it, a refund can be issued within 60 days of purchase. Returned items must be in perfect and unused condition. To initiate a return, please send your bottle, in the original packaging, to us at:

GiveMeTap
12 Clarendon Road
Studio B
London, N18 2AJ

We accept returns within the timeframe noted in our Return Policy. This timeline allows us to evaluate how many bottles are final sales and can therefore be counted toward our Giving program. Once water access has been provided to a person we will never take away that access.

We stand behind our products and service, so if you have any problems due to defects in the product please contact us and we will fix it for you. In instances where we were not provided with a Pantone colour and had to make our best guess we can not fix this.

Because all custom GiveMeTap orders are made uniquely for you or your company, they are not eligible for returns. Additionally, colors may vary slightly from your screen to real-life and from material to material.

If you're not filled with joy when you use our products we will refund or replace your bottle. This is applicable only to non co-branded bottles.

We offer dropshipping only for custom co-branded bottle orders. Simply place your order and we will store you bottles at our warehouse. Once you have some orders, let us know and we will get the bottles sent to your customers. We will charge you for the shipping and a $3.50 handling fee per order.