As the spread of Coronavirus continues to escalate, we will be receiving regular updates on any changes to our deliveries.
- Currently, all UK parcel collections and deliveries are functioning as normal
- European and International shipments are reduced and therefore delays may occur
Refusing to sign upon delivery
- If a customer refuses to sign a handheld device upon delivery due to fear of transmission, then the parcel can still be delivered by using the ‘Deliver to Neighbour’ option.
Alternatively, it can be recorded as ‘Refused to Sign’ which will still enable the driver to record deliveries as normal and provide track and trace reporting.
- If the driver is supposed to deliver to a location where there have been confirmed cases, the driver will find a safe place to deliver instead. If this is not permitted, then the parcel will be returned to the depot.
- For Royal Mail deliveries, if a recipient refuses to accept a parcel it will be registered as 'unanswered' and stored for the recipient up to 18 days and can be redelivered or sent to an alternative address that the recipient deems safe.
If no action is taken in these 18 days, the parcel will be returned to the sender.
When the parcel gets picked up, proof of identity will be needed.
Most deliveries will no longer require a signature. Drivers can take your name from a safe distance and mark as 'Delivered on Authority' or place your parcel in a designated safe place.
- Our DPD partners are keeping their staff up-to-date on all matters concerning next steps if any staff member feels unwell or shows any signs of flu-symptoms
- In the case of any DPD staff showing symptoms, their respective PHE Local Health Protection Team will instruct them on what action is to be taken
- If there are any suspected or confirmed cases in any of the work spaces, directions on what actions are to be taken from the PHE Local Health Protection Team will be followed.
There have been no confirmed cases of employees or drivers
There is currently no evidence that you can catch Coronavirus from parcels and letters.
Non-essential travel between DPD Local Locations has been suspended until further notice to avoid the spread of the virus.